Enterprise Security
Handing customer interactions to an outside team means handing over data too - call recordings, account details, sometimes payment or health information. VisionSync's enterprise security approach is built around the same compliance frameworks enterprise procurement and security teams require: SOC 2 Type II-aligned delivery centers, HIPAA-compliant handling for healthcare programs, PCI-DSS practices for payment-handling programs, and GDPR-aligned controls for international data.
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The Compliance Frameworks We Align To
SOC 2 Type II-Aligned Delivery Centers
Delivery center operations are aligned to SOC 2 Type II controls – the framework covering how systems and data are secured, monitored, and managed over time, not just at a single point-in-time check. This applies across engagements, not just specific service lines.
HIPAA-Compliant Handling for Healthcare Programs
Healthcare and insurance operations run under HIPAA-compliant policies, protecting patient data in programs that touch protected health information.
PCI-DSS Practices for Payment-Handling Programs
Programs that process or handle payment card data follow PCI-DSS practices, scoped specifically to those payment-handling engagements.
GDPR-Aligned Controls for International Data
Programs handling data from EU or other international customers operate under GDPR-aligned controls.
Why Frameworks, Not Just Promises
"We take security seriously" isn't something a vendor security review accepts as an answer, and it shouldn't be. Enterprise buyers evaluate outsourcing partners against specific, named compliance frameworks - because a framework can be reviewed, documented, and held accountable, and a vague promise can't.
VisionSync's security posture is built around named frameworks scoped to what each engagement actually involves, not a single blanket claim applied the same way to every program regardless of what data it touches.
How This Connects to the Rest of How We Operate
Security isn’t separate from how programs actually run day to day. The same AI-augmented operations that review 100% of interactions operate inside this same compliance framework – the data being analyzed is handled under the same SOC 2-aligned controls as everything else. And the compliance and quality metrics reported through documented SLAs are measured and reported within that same secured environment, not outside it.
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What differentiate us
Everything you need to understand our operational framework, security, quality, infrastructure and enterprise delivery model.
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Process Flow
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Quality Assurance
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Data Security
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Infrastructure
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Transition
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Transparency
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Industries We Support
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See What 100% Interaction Coverage Looks Like for Your Program
Talk to our team about how AI-augmented QA and reporting would apply to your specific engagement.
FAQ
Cant find the answer?
What's the difference between "SOC 2 Type II-aligned" and "SOC 2 certified"?
These are not the same claim. "SOC 2 certified" generally refers to a formal third-party examination resulting in a SOC 2 report. "Aligned to SOC 2 Type II controls" means our delivery center operations follow the relevant control framework. We use the term "aligned to" rather than implying that VisionSync holds a formal SOC 2 certification.
Is VisionSync HIPAA compliant?
Healthcare and insurance programs that handle protected health information operate under HIPAA-compliant policies and procedures appropriate to the scope of the engagement. Specific requirements are established during the vendor and solution review process.
Do you handle payment card data securely?
Yes. Programs that involve payment card data follow applicable PCI-DSS practices and controls, with security requirements scoped to the specific engagement and payment-handling workflow.
How do you handle data from international or EU customers?
Programs that process international data, including data belonging to EU customers, operate under GDPR-aligned controls appropriate to the services, data types, and processing activities involved.
Can we request security documentation as part of our vendor review?
Yes. Security and compliance documentation appropriate to your program's scope can be provided as part of the standard vendor security review during Solution Design. This allows your team to evaluate the controls and requirements relevant to the proposed engagement.
Get the Security Documentation Your Review Process Needs
Talk to our team about the specific compliance requirements for your program.